Architecture exhibit02
The automotive service platform
Public acquisition
Customer account
Service intake
Payment rails
Notifications
Mobile shell
Role-aware data · explicit decisions · inspectable evidence
Explore the operating mechanics →Case file 02 / Platform / portals / integrations
The automotive service platform
A connected public, client, and administrative product spanning service intake, dealership data, payments, authentication, integrations, and mobile use.
The challenge
02
Customers, dealership staff, service data, and commercial systems needed to move through one coherent lifecycle without collapsing role boundaries.
Role-aware portals share a protected operational core. Serverless services connect identity, payment, dealership, and reporting behavior while tenant rules preserve isolation.
System architecture
The connected layers
Public acquisition
Customer account
Service intake
Admin operations
Dealership data
Payment rails
Notifications
Mobile shell
Representative proof
01
Multi-role experience model
02
API and serverless integration
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Protected tenant boundaries
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Cross-device product surface
Synthetic demonstration